This Privacy Policy explains how okbey collects, uses, discloses, retains, and protects the personal information of players and visitors who access the okbey platform at okbey.one. We are committed to handling your personal data with transparency, care, and full compliance with applicable Philippine data protection law.
okbey protects all personal data with 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to player data is restricted to authorised personnel only, on a strict need-to-know basis.
Under the Philippine Data Privacy Act, you have the right to access, correct, erase, and object to the processing of your personal data. okbey provides straightforward tools and a dedicated contact channel to exercise these rights.
okbey operates in full compliance with Republic Act No. 10173 — the Data Privacy Act of 2012 — and the implementing rules issued by the National Privacy Commission of the Philippines.
okbey does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Any sharing of data with third parties is strictly for service delivery and is governed by data processing agreements.
okbey retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, and dispute-resolution obligations. Data is securely deleted or anonymised upon expiry of the retention period.
In the unlikely event of a personal data breach that creates a real risk of harm, okbey will notify affected players and the National Privacy Commission within the timeframes prescribed by Philippine law and NPC regulations.
Summary Notice: This Privacy Policy describes what personal information okbey collects about you, why we collect it, how we use and protect it, and what rights you have. By registering an account or using the okbey platform, you acknowledge that you have read and understood this Policy. If you disagree with any part of this Policy, please discontinue use of the platform.
1.1 This Privacy Policy applies to all personal data processed by okbey in connection with the operation of the okbey online gaming platform at okbey.one, including all associated services such as account management, customer support, payment processing, and promotional communications.
1.2 For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, okbey is the Personal Information Controller responsible for the personal data of its registered players and platform visitors.
1.3 okbey processes personal data in accordance with the general privacy principles established under Philippine law: transparency (you are informed about how your data is used), legitimate purpose (data is used only for declared, lawful reasons), and proportionality (only data necessary for the stated purpose is collected and processed).
1.4 Questions, requests, or complaints relating to this Privacy Policy may be directed to the okbey Data Protection Officer (DPO) using the contact details set out in Section 15 of this Policy.
2.1 okbey collects the following categories of personal data from players and platform users:
| Category | Examples of Data Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (UMID, PhilSys, driver's licence, passport) | Account registration, KYC verification, age verification (21+), fraud prevention |
| Contact Data | Philippine mobile number, email address | Account communications, OTP delivery, support contact, withdrawal notifications |
| Financial Data | GCash number, PayMaya number, bank account or card details (tokenised), transaction history | Payment processing, withdrawal verification, anti-money-laundering compliance |
| Account Usage Data | Login timestamps, game session history, bet amounts, game outcomes, bonus activity, responsible gaming tool usage | Service delivery, dispute resolution, responsible gaming monitoring, fraud detection |
| Technical Data | IP address, device type, operating system, browser type, session tokens, approximate geolocation | Security monitoring, access control, service optimisation, regulatory compliance |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support, quality assurance, dispute documentation |
| Marketing Preferences | Opt-in/opt-out status for promotional communications, preferred communication channel | Sending eligible promotions and okbey offers to consenting players only |
2.2 okbey does not knowingly collect sensitive personal information (as defined under the Philippine Data Privacy Act, such as health data, political affiliation, or criminal records) except where specifically required by law or where expressly consented to by the data subject for a declared purpose.
3.1 okbey collects personal data through the following channels:
4.1 okbey processes personal data on the following lawful bases under the Philippine Data Privacy Act:
5.1 okbey uses personal data collected from Players for the following specific and declared purposes:
5.2 okbey will not use your personal data for any purpose materially different from those listed above without providing prior notice and, where required by law, obtaining your consent.
Data Sharing Principle: okbey does not sell your personal data. Any sharing of personal information with third parties is limited to what is strictly necessary for service delivery, legal compliance, or fraud prevention — and is governed by binding data processing agreements.
6.1 okbey may share your personal data with the following categories of recipient:
GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard processors require transaction data (name, account/card identifier, amount) to execute your deposit and withdrawal requests. These processors operate under their own privacy policies and are independent data controllers for their portion of the data.
Third-party KYC, identity verification, and anti-fraud screening providers receive identity documents and related data to verify player eligibility and detect fraudulent registrations. These providers are engaged as data processors under written agreements that prohibit secondary use of data.
PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities may receive personal data where required by law, court order, or regulatory direction. okbey will provide notice to affected Players before disclosure where legally permissible.
Cloud hosting providers, platform security vendors, and analytics service providers may process technical data in the course of providing services to okbey. These providers are contractually bound to process data only on okbey's documented instructions and in accordance with applicable privacy law.
Third-party game studios whose titles appear on the okbey platform (including PG Soft, JILI, Pragmatic Play, and Habanero) may receive pseudonymised session data necessary for game delivery and RTP auditing. Personal identifiers are not shared with game studios except where required for jackpot prize disbursement.
7.1 The okbey platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure user experience. By continuing to use the platform after being presented with the cookie notice, you consent to the use of cookies as described in this section.
7.2 okbey uses the following categories of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, CSRF protection. Cannot be disabled — without these, the platform cannot function. | Session / up to 24 hours |
| Functional | Remembering language preferences, "remember me" login settings, responsible gaming limit acknowledgements. | Up to 30 days |
| Analytics | Aggregate usage statistics (pages visited, session duration, game category engagement) to improve platform performance. No cross-site tracking. | Up to 13 months |
| Marketing | Tracking referral sources for affiliate accounting purposes. Only activated with Player consent. | Up to 30 days |
7.3 You may control cookie settings through your browser preferences. Disabling strictly necessary cookies will prevent the platform from functioning correctly. Disabling other cookie categories will not affect your ability to play games or manage your account.
8.1 okbey implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
8.2 While okbey applies commercially reasonable security measures, no system is completely impervious to attack. okbey cannot guarantee the absolute security of data transmitted over the internet. You are responsible for maintaining the security of your own device, password, and account credentials.
8.3 In the event of a personal data breach that creates a real risk of serious harm to affected Players, okbey will notify affected individuals and the National Privacy Commission in accordance with the NPC's breach notification requirements.
9.1 okbey retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | For the duration of the active account, plus 5 years after account closure | PAGCOR regulatory requirements, AMLA obligations |
| Financial & Transaction Data | 5 years from the date of transaction | AMLA, BIR, and PAGCOR record-keeping requirements |
| Game Session Logs | 3 years from game session date | Dispute resolution, regulatory audit requirements |
| Support Communications | 2 years from the date of the last communication | Dispute documentation, service quality review |
| Marketing Consent Records | For the duration of consent, plus 2 years | Evidence of lawful processing basis |
| Self-Exclusion Records | For the duration of exclusion, plus 5 years | Responsible gaming obligations, PAGCOR requirements |
9.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised data may be retained for statistical and analytical purposes without time limitation.
10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by okbey:
Request a copy of the personal data okbey holds about you, including information on how it is being processed and the recipients it has been shared with.
Request correction of inaccurate or incomplete personal data in your okbey account record. For identity data, updated KYC documents may be required.
Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to overriding legal retention obligations.
Object to processing of your personal data for direct marketing purposes at any time. Opt-out requests for marketing are processed within 5 business days.
Receive a structured, machine-readable copy of the personal data you provided to okbey for transfer to another service provider where technically feasible.
Lodge a complaint with the Philippine National Privacy Commission if you believe your data rights have been violated. Details: www.privacy.gov.ph (external).
10.2 To exercise any of the above rights, please contact the okbey Data Protection Officer using the contact details in Section 15. okbey will respond to verified requests within fifteen (15) business days of receipt. Where a request is complex or involves a large volume of data, this period may be extended by a further 15 business days, with notice provided to you.
10.3 okbey may need to verify your identity before processing a data rights request. This is to protect your personal data from unauthorised access requests.
Age Restriction: The okbey platform is strictly for individuals aged 21 years and older in accordance with PAGCOR regulations. okbey does not knowingly collect personal data from persons under the age of 21. If okbey becomes aware that it has inadvertently collected personal data from a minor, that data will be permanently deleted and the associated account will be closed immediately.
11.1 If you are the parent or guardian of a minor and believe that your child has registered an account or submitted personal data to okbey, please contact the Data Protection Officer immediately at the address in Section 15 so that appropriate action can be taken.
12.1 The okbey platform is primarily designed to serve players within the Philippines. However, some third-party service providers engaged by okbey — particularly cloud infrastructure providers and game studios — may process data on servers located outside the Philippines.
12.2 Where personal data is transferred outside the Philippines, okbey ensures that adequate protections are in place by requiring receiving parties to comply with data protection standards equivalent to those required under the Philippine Data Privacy Act, through binding contractual commitments (data processing agreements) or by transferring only to jurisdictions recognised by the National Privacy Commission as providing adequate protection.
12.3 All international transfers of personal data are documented, and details are available on request from the okbey Data Protection Officer.
13.1 The okbey platform may contain features that are powered by third-party service providers, including payment processors, game content studios, and customer support tools. Each of these providers operates under its own privacy policy and terms of service.
13.2 okbey is not responsible for the privacy practices of third-party providers. Players who interact directly with third-party services — such as completing a GCash transaction or playing a game within a third-party game frame — should review the relevant provider's privacy notice.
13.3 okbey selects third-party service providers carefully and requires them to maintain appropriate data protection standards as a condition of engagement. All providers with access to personal data are subject to data processing agreements that restrict their use of that data to the agreed service purpose.
14.1 okbey reserves the right to update or revise this Privacy Policy from time to time to reflect changes in the platform's data processing activities, changes in applicable law, or operational changes. The effective date at the top of this Policy will be updated whenever a material change is made.
14.2 Where changes are material — meaning they significantly affect how okbey processes your personal data or your rights in relation to that data — okbey will provide prior notice via your registered mobile number or a prominent notice on the platform at least 14 days before the changes take effect.
14.3 Continued use of the okbey platform after the effective date of any revised Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not accept the revised Policy, you may request account closure in accordance with the account management provisions of the Terms and Conditions.
14.4 Previous versions of this Privacy Policy are available on request from the Data Protection Officer.
15.1 okbey has designated a Data Protection Officer (DPO) responsible for overseeing data protection compliance and handling data rights requests and privacy complaints.
Email: [email protected] (Subject line: "Privacy / DPO Request")
Live Chat: Available 24/7 from within your logged-in okbey account. State "Privacy Request" at the start of the conversation to be routed to the correct team.
Response Time: The DPO will acknowledge receipt within 2 business days and respond substantively within 15 business days of receiving a complete and verified request.
15.2 If your privacy complaint is not resolved to your satisfaction through okbey's internal process, you have the right to escalate to the National Privacy Commission of the Philippines at privacy.gov.ph.
Your Privacy Matters: okbey is committed to earning and maintaining the trust of every Filipino player on the platform. If you have any questions about how your personal data is handled, or if you simply want to know what information okbey holds about you, please don't hesitate to contact our Data Protection Officer. We are here to help. Ang inyong privacy ay mahalaga sa amin.
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